Cookie Policy
Last Updated: April 1, 2026
1. Introduction
This Cookie Policy explains how TransactBridge ("TransactBridge", "we", "our", or "us") uses cookies and similar tracking technologies when individuals visit or interact with our website, merchant dashboards, APIs, applications, and related services (collectively, the “Services”).
Cookies and related technologies enable us to operate our platform securely, maintain reliable payment infrastructure, analyse usage patterns, improve user experience, and protect against fraud or misuse.
This Cookie Policy should be read together with our Privacy Policy, which describes how we collect, use, store, and protect personal data.
2. What Are Cookies
Cookies are small text files that are stored on your computer, mobile device, or browser when you access a website or online service.
Cookies allow a website or platform to recognise a device and store information about user preferences or previous activity.
Cookies typically contain information such as:
- A unique identifier
- The domain from which the cookie originated
- The cookie’s expiration date
- Security attributes
Cookies do not normally contain information that directly identifies an individual, but information stored in cookies may be linked to personal data held by TransactBridge.
3. Similar Tracking Technologies
In addition to cookies, TransactBridge may use similar technologies to collect information automatically, including:
- Web Beacons: Small graphic files embedded in web pages or emails that help us understand engagement with content.
- Pixels: Tracking technologies used to measure performance and usage patterns.
- Local Storage Technologies: Browser storage mechanisms that store data locally on a user’s device.
- Device Fingerprinting: Security technologies used to detect fraudulent transactions and prevent abuse of payment infrastructure.
These technologies help support platform security, analytics, and operational reliability.
4. Types of Cookies We Use
TransactBridge uses several categories of cookies depending on their purpose.
4.1 Strictly Necessary Cookies
Strictly necessary cookies are essential for the operation of the Services and cannot be disabled through our systems.
These cookies are required to:
- Enable secure authentication
- Maintain user sessions
- Process transactions
- Protect against fraud and abuse
- Ensure platform stability
- Manage system load balancing
Because TransactBridge provides payment and financial infrastructure, these cookies are critical for security and operational integrity.
Legal Basis: Legitimate interests and contractual necessity.
4.2 Functional Cookies
Functional cookies allow the Services to remember user preferences and configuration settings.
These cookies may store information such as:
- Language preferences
- Region settings
- Dashboard configuration
- Accessibility settings
Functional cookies help provide a more personalised and efficient user experience.
4.3 Analytics and Performance Cookies
Analytics cookies allow TransactBridge to understand how users interact with our Services.
These cookies may collect information such as:
- Pages visited
- Time spent on pages
- Navigation paths
- Feature usage
- Error rates
- Device and browser type
This information is generally aggregated and helps us:
- Improve platform performance
- Optimise product features
- Identify usability issues
- Monitor service reliability
Where possible, analytics data is pseudonymised.
4.4 Security and Fraud Prevention Cookies
Because TransactBridge operates financial infrastructure, specialised cookies and tracking technologies may be used to enhance security and protect against fraud.
These technologies may assist in:
- Detecting suspicious activity
- Preventing unauthorized account access
- Monitoring payment integrity
- Identifying automated attacks
- Ensuring platform integrity
These cookies play a critical role in maintaining trust and protecting both merchants and consumers.
4.5 Infrastructure and System Monitoring Cookies
These cookies help maintain operational reliability and performance.
They may assist with:
- Infrastructure monitoring
- Platform diagnostics
- System health checks
- Error tracking
- Performance optimisation
5. First-Party and Third-Party Cookies
Cookies used on the TransactBridge Services may be placed either by TransactBridge or by trusted service providers.
First-Party Cookies
First-party cookies are set directly by TransactBridge and are used primarily for:
- Session management
- Platform functionality
- Authentication
- Security monitoring
Third-Party Cookies
Certain cookies may be placed by third-party service providers that assist us in operating the platform.
These providers may support functions such as:
- Cloud hosting infrastructure
- Analytics services
- Security monitoring
- System performance measurement
TransactBridge requires these providers to process information in accordance with applicable data protection laws and contractual safeguards.
6. Cookie Duration
Cookies may be stored on your device for varying lengths of time depending on their function.
Session Cookies
Session cookies are temporary and are automatically deleted when you close your browser or end your session.
They are typically used for:
- Authentication
- Session continuity
- Transaction processing
Persistent Cookies
Persistent cookies remain on your device for a specified period or until they are manually deleted.
These cookies may be used for:
- Remembering preferences
- Security monitoring
- Analytics
- Performance optimisation
Retention periods vary depending on the purpose of the cookie.
7. Legal Basis for Using Cookies
Under applicable data protection laws, including the General Data Protection Regulation (GDPR) and the EU ePrivacy Directive, TransactBridge processes cookie data under the following legal bases:
Contractual Necessity
Where cookies are required to provide the requested services.
Legitimate Interests
Where cookies are necessary to operate, secure, and improve the platform.
Consent
Where cookies are used for optional analytics or similar functionality that requires user consent.
Where legally required, users will be asked to provide consent before certain cookies are placed on their device.
8. Managing Cookie Preferences
Users can control or manage cookies in several ways.
Most web browsers allow you to:
- Delete stored cookies
- Block certain cookies
- Configure cookie preference
- Receive notifications before cookies are stored
However, restricting or disabling cookies may affect the availability, security, or functionality of the Services.
For example, disabling certain cookies may prevent you from:
- Logging into your account
- Completing transactions
- Accessing secure areas of the platform
9. Cookie Consent Mechanisms
Where required by law, TransactBridge may display a cookie consent banner or management interface allowing users to:
- Accept all cookies
- Reject non-essential cookies
- Customise cookie preferences
Users may update or withdraw consent at any time through the cookie settings available on the website.
10. International Data Transfers
Some service providers that assist with analytics, security, or infrastructure may process data outside the user’s country of residence.
Where such transfers occur, TransactBridge implements appropriate safeguards, which may include:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions
- Contractual and technical security measures
These safeguards ensure that personal data receives an adequate level of protection.
11. Changes to This Cookie Policy
TransactBridge may update this Cookie Policy periodically to reflect:
- Changes in technology
- Updates to legal or regulatory requirements
- Enhancements to our Services
- Operational changes to our platform
The updated version will be published on this page with a revised “Last Updated” date.
Where legally required, additional notice or consent may be obtained.
12. Contact Information
If you have questions regarding this Cookie Policy or our use of cookies, you may contact us at:
Email Address: compliance@transactbridge.com